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IMRG Connect Event – Customer Experience

May 21st - May 21st, 2014

The IMRG brings the UK retail community together via insights and thought leadership, and on the 21st of May IMRG members gathered to discuss how to improve the customer journey process. Jamie A Cowan from Solocal Group UK held a guest speakership at The IMRG Customer Experience event to discuss how a real-time appointment booking solution enhances the overall customer journey.